Kyoo Website
KYOO is a rapidly growing Indonesian startup that provides a digital queuing and appointment platform tailored for businesses across healthcare, government, finance, beauty, and hospitality sectors. Before our involvement, the team had a strong product concept and early traction but needed a more structured and scalable backend system to manage operations, merchant data, appointment flows, and real-time scheduling.
They also needed a centralized interface to give admins and merchants clear visibility and control over booking schedules, queue status, and customer insights.
Indonesia
Understanding the needs
For best results, we first need to understand what the client wants, and this is what they need:
- To scale their platform efficiently and enhance the user experience for both internal teams and merchants, KYOO needed a robust admin dashboard system that could handle merchant onboarding, queue and appointment tracking, as well as reporting and feedback management.
- A key requirement was the development of a visual calendar interface to manage reservations and appointments across multiple sectors—ranging from clinics to beauty salons. The calendar had to be flexible, real-time, and support both manual inputs and automated scheduling via WhatsApp integration.
- Understanding these needs, we delivered a tailored back-office solution that elevated KYOO's operational efficiency, enabled scalable merchant management, and ensured smooth coordination across their multi-industry user base.
Scope of Works
For best results, we first need to understand what the client wants, and this is what they need:
- SaaS Platform Development: Built a scalable, cloud-based SaaS architecture to support KYOO's fast-growing queue and appointment system. The platform was designed to accommodate a diverse set of use cases and industries, with extensible features and modular deployment.
- Admin Dashboard: Developed a powerful admin dashboard allowing KYOO's internal team and onboarded merchants to manage customer flow, view appointment analytics, configure business hours, and monitor queue performance in real time.
- Calendar View System: Implemented a dynamic, sector-adaptive calendar interface to handle reservations, appointments, and queuing with visual clarity. This feature supports daily, weekly, and monthly views and integrates tightly with WhatsApp notifications, enabling seamless communication between businesses and customers.
Starting Development
We explain the summary of the development process that our team does from determining the timeline, the work process, testing, and handoff of work to the client.Tools & Technology Stack
First, we then determine what technology will be used. And we chose some of the most suitable tools and technologies to work on this project.
Set Project Timeline
Next, we divided the timeline into several phases. The client gave us a maximum of 4 months.
Discovery & Planning
We start by understanding your business, users, and objectives. Through research, interviews, and strategy sessions, we define the project scope, goals, and key features.
Design & Prototyping
Next, we translate ideas into visuals. Wireframes evolve into high-fidelity UI designs and clickable prototypes. You’ll be part of the feedback loop at every step.
Development & Testing
Our developers bring the design to life with clean, scalable code — responsive, accessible, and optimized for performance. We run continuous tests to ensure quality.
Launch & Handover
Once everything is tested and approved, we go live! We also provide documentation, training (if needed), and post-launch support to ensure a smooth transition.t
Result Highlights
A quick look at the key outcomes and value delivered in this project.
